VETEX entrusts its customer perception analysis to C9 International

Vetex, the leading Belgian expert in coating and laminating textiles for various industries, chose C9 to conduct a customer perception analysis (CPA) with 20 of its key customers. The CPA was designed to their specific needs to analyse the perception and opinion of their customers, and actual and future expectations. With the insights gained, Vetex can now optimise the customer journey and better align their products and services to the actual needs of their customers.

"The CPA has provided us with good strategic information, allowing us to take short-term actions and adjust our long-term objectives. It was also a great help that we could develop our bi-annual customer survey together with experts, who afterwards took care of the whole follow-up and produced a very interesting working document for us."                                           Freya Baele, Technical Sales Manager, Vetex

Renault Group expands the existing partnership with C9 International

Since more than 12 years we have been developing our partnership with the Renault Group on different levels (strategic and operational).  Over the past years we have successfully implemented different strategic programs within the Renault organization (Customer Excellence) and we managed part of the Customer Service for Renault & Dacia in the BeLux region.

Today we are proud to announce that as from the July 1st 2021, C9 will set-up and manage a Mobility Service Platform for the Renault Group. Within this platform, we will, among other things, manage the entire Customer Service for the BeNeLux region, coordinate recalls, handle homologation requests and partially support technical assistance to dealers.

We would like to thank the Renault Group management to select C9 as a partner to continue to develop the future together. We are ready for the Renaulution!

C9 International joined the Pledge 1% Movement and pledges to donate 1% of its profit to the Community

We are proud to join the Pledge 1% community, along with over 12,000 companies around the world, and encourages other companies to take the pledge and leverage 1% of our their product, profit, equity and/or staff time to charity.

Learn more about Pledge 1% here.

BAM Interbuild has appointed C9 to upgrade their existing QHSE management system to a totally new system

BAM Interbuild is one of the first customers of C9. We would like to thank them for the trust they continue to have in us.

Launch of 24:Yours

The 24:YOURS platform empowers your customers to drop off their car at dealers & repair shops at any time and in a safe and contactless ‘Covid-19 friendly’ way. Your road towards a new era of mobility starts here. 

C9 launches its C9 Hybrid Hub concept

C9 has opened its network of Hybrid Hubs in Flanders. The first Hybrid Hubs are currently active in Ieper and Boom. The network will be further expanded in the coming months.  The idea behind this is that SMEs wish to profile themselves more online & digitally and can therefore use our studios. Professional meetings, trainings, coaching,... everything is possible. 

Contact us today and we will explain the details of our concept: info@c9-group.com