Projects
Our teams helped companies succeed in a wide range of business situations. And sometimes we work together with a number of partners to achieve this. We always win as a team to deliver exceptional results!
References
Some projects
Renault - Dacia BeNeLux
Renault is one of the world's largest automobile manufacturers offering a wide range of innovative, safe and eco-friendly vehicles. For Renault, safety and an excellent customer experience always come first and are therefore at the heart of the company's product development chain.
Renault - Dacia BeNeLux was looking to improve the customer experience of their customers. They engaged C9 to design a world-class customer experience blueprint.
Van Mossel Ford
Van Mossel Automotive Group has achieved an impressive milestone, emerging as the largest automotive company in the Benelux region after more than 75 years of growth. Operating across the Netherlands, Belgium, Germany, France, and Luxembourg, the company boasts an extensive network of 400 branches.
In terms of online customer contact, Van Mossel has made a strategic choice to partner with C9, leveraging their expertise to support the Ford brand. C9's Customer Contact Centre (KCC) plays a crucial role in managing inbound and outbound interactions, answering both sales and after-sales inquiries.
TÜV NORD MOBILITY
TÜV Nord Mobility is a global authority in the Technical Inspection and Certification (TIC) industry. They perform technical vehicle inspections on million of vehicles across Europe every year. Their main activities include independent vehicle inspections for private consumers, dealerships and OEMs. For many years we have been working together with TÜV Nord Mobility as partners to develop and implement projects with an international scope.
Karl Mortier - Visual Storyteller
“A picture is worth a thousand words.” This is the foundation of our partnership with Karl Mortier that started in early 2020. Karl is a strategic consultant and educational innovator, who uses visualisation to facilitate change in people, teams and organisations in coaching, training and facilitation.