Renault - Dacia BeNeLux
Renault - Dacia BeNeLux
Renault Group is at the forefront of a mobility that is reinventing itself. Strengthened by its alliance with Nissan and Mitsubishi Motors, and its unique expertise in electrification, Renault Group comprises 5 complementary brands – Renault, Dacia, LADA, Alpine and Mobilize – offering sustainable and innovative mobility solutions to its customers.
For Renault Group, an excellent customer experience always come first and are therefore at the heart of the company's strategy.
Renault - Dacia BeNeLux was looking to improve the customer experience of their customers. They engaged C9 to design a world-class customer experience blueprint.
Mobility Service Platform
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Design and implementation of Customer Excellence programs
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Implementation of Kaizen programs (together with the Kaizen Institute) in the dealer network in Belgium, Luxemburg and the Netherlands, a systematic approach for business improvement involving everyone - managers and workers alike
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For many years we are managing the BeLux Customer Service (back office) for both brands (Renault & Dacia)
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Since July 1st 2021, we manage a Mobility Service Platform for the Renault Group, overseeing Customer Service for BeNeLux coordinating recalls, handling homologation requests and supporting technical assistance to dealers.
C@RE
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Developing and implementing brand standards, tailored to meet customers expectations in sales and after-sales support.