About C9
Our mission
We empower businesses to create and continuously improve exceptional customer journeys by understanding the needs and expectations of their current and future customers.
“We transform (y)our
customers into fans!”- Tim Belon (founder C9)
Our history
Founded in 2004 in Bruges, Belgium, Cloud Nine bv has been committed to creating exceptional customer journeys, delivering quality, and operating efficiently.
The road to C9 - Highlights
2004
- Lauch of C9
- Sony became first international customer
- Start management Systems Consultancy
- Partnership with UNIZO
2005
2006
2010
2012
2016
2018
2021
- C9 International joins the Pledge 1% Movement and pledges to donate 1% of its profit to the Community
- Set-up of C9 Mobility Service Platform for Renault Group (BeNeLux region)
- Set-up C9 KCC platform for Ford – Van Mossel Belgium
2022
- Launch of C9 Foundation: we pledge 1% to change lives
- Prolongation of the structural support of the Speechless Reconciliation project
- Analysis of the Customer Journey (phase 1) at Cardoen Belgium
2023
- Launch of our sister brand Progredi
- Start of partnership with Van Mossel Group (Belgium), incl. start-up of KCC services for the Jaguar Land Rover and Huyndai brands
- Design, implementation & analysis of our first Mobility Survey in Flanders
- Support for commercial introduction of Lotus Cars in various European countries (partnership with HSN)
2024
- Expansion of KCC Services for Van Mossel Group (Premium Service)
- Kickoff of partnership with Mobilize Power Solutions
- Stand-by 24/7 support for Mobilize Share4Mobility across Belgium
- Start with Lead Qualification for Maes Mobility
- Launch of Lost Lead Analysis & implementation of C9 Concierge Service for Volvo Cars Belgium