About C9

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Tim
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C9_Team

We transform
(y)our customers
into fans

Our mission

We empower businesses to create and continuously improve exceptional customer journeys by understanding the needs and expectations of their current and future customers.

“We transform (y)our
customers into fans!”

- Tim Belon (founder C9)

We see the world through the eyes of your customers. Improving your customers' experience starts here.

Our history

Since Cloud Nine bv was founded in 2004 in Bruges, Belgium, we have been dedicated to create exceptional customer journeys. We understand how to deliver quality, serve customers and operate efficiently.

 

The road to C9 - Highlights

2004
  • Lauch of C9
  • Sony became first international customer
  • Start management Systems Consultancy
  • Partnership with UNIZO
2005
2006
2007
  • Moving of office to Lokeren (Belgium)
2008
  • Start online platform Wiki Confluence
2009
  • Start Customer Service BackOffice Renault Belux
  • Start e-learning
2010
2011
  • First interim manager within a customer’s company (Belgian Distribution)
2012
2013
  • Start MSC
  • Opening of new office in Antwerp-Boom (Belgium)
2014
  • Start-up C9 International SRO Czech Republic
2015
  • Start-up C9 Dealer Support Platform in Prague (Czech Rep.)
2016
2017
  • Start Customer Relation Center Jaguar Landrover BeNeLux
2018
2019
  • Official partnership with Karl Mortier (the power of visualization)
2020
  • Official partnership with TÜV-Nord Mobility
  • Launch of C9 Studio in Boom 
2021
  • C9 International joins the Pledge 1% Movement and pledges to donate 1% of its profit to the Community
  • Set-up of C9 Mobility Service Platform for Renault Group (BeNeLux region)
  • Set-up C9 KCC platform for Ford – Van Mossel Belgium
2022
  • Launch of C9 Foundation: we pledge 1% to change lives
  • Prolongation of the structural support of the Speechless Reconciliation project
  • Analysis of the Customer Journey (phase 1) at Cardoen Belgium 

Meet the team behind C9

Each of us is amazing in his own way, but together we are what makes C9 such a fun and rewarding place to work. 

Our DNA

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%
female
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average age
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languages
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+
experts

Our customers are our partners

Our team has helped companies succeed in a wide range of business situations. We always win as a team to deliver exceptional results!