Van Mossel Ford
Van Mossel Automotive Group has achieved an impressive milestone, emerging as the largest automotive company in the Benelux region after more than 75 years of growth. Operating across the Netherlands, Belgium, Germany, France, and Luxembourg, the company boasts an extensive network of 400 branches.
As a distinguished representative of the automotive industry, Van Mossel Automotive Group proudly serves as an authorized dealer for a diverse range of prestigious brands, including Abarth, Alfa Romeo, Audi, BMW, Cadillac, Chevrolet, Corvette, Citroën, Dacia, DS Automobiles, Fiat, Fiat Professional, Ford, Hyundai, Isuzu, Jaguar, Jeep, Kia, Land Rover, Maxus, Mazda, Mercedes-Benz, Mercedes-Benz Commercial Vehicles, Mercedes-Benz Trucks, MINI, Fuso, MG, Nissan, Opel, Peugeot, Renault, SsangYong, Seat, Škoda, Smart, Suzuki, Volkswagen, and Volkswagen commercial vehicles.
In terms of online customer contact, Van Mossel has made a strategic choice to partner with C9, leveraging their expertise to support the Ford brand. C9's Customer Contact Centre (KCC) plays a crucial role in managing inbound and outbound interactions, answering both sales and after-sales inquiries.
C9 provides a comprehensive service package for 8 Ford Van Mossel branches situated in Belgium:
- Professional handling of inbound and outbound telephone calls and e-mails following a sales transaction.
- Seamless scheduling of after-sales appointments, directly integrated into the branch's planning system, and offering mobility solutions as required.
- Facilitating additional sales opportunities, such as promoting featured products of the month.
- Diligent preparation of work sheets to ensure streamlined operations.
- Sending timely confirmations to customers regarding their scheduled after-sales appointments.
- Efficient management of warehouse parts orders to optimize customer service.
- Proactive follow-up on any missed appointments to maintain a high level of customer satisfaction.
- Warmly welcoming sales customers into the after-sales process, ensuring a smooth transition.
- Handling seasonal changes with precision and attention to detail.
- Conducting 'Are you Happy Calls' to gauge and improve customer satisfaction levels.