Portmade, with proven expertise and global experience in customs operations and logistics, chose C9 to conduct a customer perception analysis (CPA) on its key customers. The CPA was designed according to their specific needs to analyse their customers' perceptions and opinions and current and future expectations.
"I would like to thank you personally from our side for the collaboration. I can already mention that we can be very satisfied not only with the results but also with the work you delivered. To put it in your terms, I give your service/delivered work a NPS of 9+. Some very concrete topics are included that we can definitely build on in the future to meet the needs of our partners even better." - Cédric Peeters, Manager Compliance & Administration, Portmade