Van Mossel Group
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Year: since 2021
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With 536 branches in the Netherlands, Belgium, Luxembourg, Denmark, Germany, France and the UK, Van Mossel Automotive Group is one of the largest automotive companies in Europe.
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C9’s Customer Contact Centre (KCC) manages all inbound and outbound interactions, handling sales and after-sales inquiries across different Van Mossel branches in Belgium.
- Professionally manage inbound and outbound calls and emails post-sales.
- Seamlessly schedule after-sales appointments within the branch’s planning system and offer mobility solutions.
- Facilitate additional sales by promoting featured products.
- Prepare work sheets for efficient operations.
- Send timely appointment confirmations to customers.
- Efficiently manage warehouse parts orders to enhance customer service.
- Proactively follow up on missed appointments to boost satisfaction.
- Warmly transition sales customers into after-sales.
- Handle seasonal changes with precision.
- Conduct 'Are you Happy Calls' to improve customer satisfaction.