Jaguar Land Rover

Jaguar Land Rover is on a journey to re-imagine Modern Luxury for its customers. Understanding the need to be obsessed with the customer, C9 has been involved in providing customer case management since 2017. In a rapidly evolving and challenging environment, C9 has been part of driving the improvements for JLR BeNeLux and it’s retailers.

 C9 is involved in:

• Customer case management
• Goodwill spend management
• Retailer support
• NSC Courtesy fleet

“ Jaguar Land Rover is unique in the global automotive industry. Designers of peerless models, an unrivalled understanding of the future luxury needs of its customers, emotionally rich brand equity, a spirit of Britishness and unrivalled access to leading global players in technology and sustainability within the wider Tata Group. “ – Thierry Bolloré, CEO of Jaguar Land Rover