Culture & Customers

The key to happy customers? Focus on committed and happy employees. Engage and empower your employees to make things change.

One company – one culture

One company, one team, one culture, focused on a common vision, living by the same values, proud to work for you. Does this describe your organization?

Did you know that a strong one-company culture can transform customer experience? If the employee experience is generally poor, your employees won’t care much about your customers. If your team is as strong as one unit, it is better equipped to put forth exceptional work, create exceptional products and deliver exceptional service.

Culture matters during M&A

Mergers, acquisitions and transitions are a time of uncertainty for employees, managers and leadership on both sides of the table. There may also be cultural differences that lead to frustration and fear among employees, factors that cause many to leave the company.

At C9 we understand your challenges.  Our deep experience and people-centred approach makes people part of your transition. We ensure that your company’s purpose, strategy and culture are closely connected; aligning the why, what and how.

We can guide you through every element of culture change, from assessment through implementation, continuous improvement and refinement.

Engage. Motivate your employees.

The way you treat your employees is the way they will treat your customers. Ever thought about it before?

Customer satisfaction is not only impacted by the quality of your product of service. It is also influenced by the experience in all contacts with your organization. If you want to achieve customer loyalty and satisfaction, it is essential to ensure employee motivation. Embrace the benefits of having a happy workforce. That’s where the magic happens.

Conflict management 

Do you have the self-awareness, solid communication skills and motivation to resolve uncomfortable situations? Is there a lack of trust within your team and people don’t feel comfortable sharing ideas and opinions? Do your people understand their strengths and challenges?

As accredited partner, we can offer you and your teams individual personal Insights Discovery profiles and with our facilitation and guidance we help individuals to understand themselves and the others.

Through the eyes of the Insights Discovery colour system, opposite profiles in a team can often be a source of conflicts due to the very different ways of working. You can book this separate module ‘conflict management’ after the basic Insights Discovery session. 

Shift from conflict to collaborative teams with C9 and Insights Discovery.