Consultancy Competences Matrix

Business process reengineering

Enhance customer satisfaction by improving product and service quality through business process reengineering (BPR), aligned with your strategy and ideal customer journey.

We help you:

Assess Current Processes: Analyze financial, operational, and customer data to identify gaps using detailed process maps.
Identify Opportunities: Prioritize areas for improvement to boost speed, quality, and cost-efficiency.
Design and Implement Solutions: Develop and execute lean process solutions for short- and long-term gains.

Customer journey designing

We guide you through designing your customer journey:

Hypothesize: Imagine the customer journey from their perspective, including their interactions and goals with your organization.
Validate and Collect: Conduct interviews, visits, and observations to gather insights from a broad customer base.
Design, Analyze, and Prioritize: Create detailed maps of customer experiences, identify strengths and weaknesses, and design future journeys with prioritized steps for enhancing customer experience.

Re(shape) your strategy

Every company is unique, and so should be your strategy. Our experts help you develop or redesign your strategy and reengineer processes to appeal to customers, employees, and partners while addressing your challenges.

Need specialized skills or strategic advice? Our interim management solutions fill gaps and provide guidance during unforeseen challenges.

Let C9 challenge your strategy and support you in shaping a successful future.

Managing Risks

Companies face complex industry-specific risks and strategic challenges. Effective risk management and compliance should be strategic priorities for leadership and daily operations.

Need expert advice? Our compliance consultants offer:

Implementation of integrated risk management systems and ISO certifications (9001, 14001, 45001)
Guidance on data protection (GDPR), safety, and environmental compliance
Risk assessments and audits
Employee training in risk management
Preparation and revision of company standards and procedures