About C9

C9 International - Homepage - How we roll

We transform
(y)our customers
into fans

Our mission

We empower businesses to create and continuously improve exceptional customer journeys by understanding the needs and expectations of their current and future customers.

“We transform (y)our
customers into fans!”

- Tim Belon (founder C9)

Externe video URL

We see the world through the eyes of your customers. Improving your customers' experience starts here.

Our history

Since Cloud Nine bvba was founded in 2004 in Bruges, Belgium, we have been dedicated to create exceptional customer journeys. We understand how to deliver quality, serve customers and operate efficiently.

 

The road to C9 - Highlights

2004
  • Lauch of C9
  • Sony became first international customer
  • Start management Systems Consultancy
  • Partnership with UNIZO
2005
2006
2007
  • Moving of office to Lokeren (Belgium)
2008
  • Start online platform Wiki Confluence
2009
  • Start Customer Service BackOffice Renault Belux
  • Start e-learning
2010
2011
  • First interim manager within a customer’s company (Belgian Distribution)
2012
2013
  • Start MSC
  • Opening of new office in Antwerp-Boom (Belgium)
2014
  • Start-up C9 International SRO Czech Republic
2015
  • Start-up C9 Dealer Support Platform in Prague (Czech Rep.)
2016
2017
  • Start Customer Relation Center Jaguar Landrover BeNeLux
2018
2019
  • Official partnership with Karl Mortier (the power of visualization)
2020
  • Official partnership with TÜV-Nord Mobility
  • Launch of C9 Studio in Boom 
2021
  • C9 International joins the Pledge 1% Movemenand pledges to donate 1% of its profit to the Community
  • Set-up of C9 Mobility Service Platform for Renault Group (BeNeLux region)
  • Set-up C9 KCC platform for Ford – Van Mossel Belgium
  • Analysis of the Customer Journey at Cardoen Belgium
2022
  • Launch of C9 Foundation: we pledge 1% to change lives
  • Prolongation of the structural support of the Speechless Reconciliation project

Stay connected, engaged, inspired and impactful

LinkedIn

Follow us on LinkedIn to keep up with the latest news and get valuable insights. Join the conversation now.

Spotify

Get ready to groove through the workweek and check our playlist. Enjoy!

Facebook

All our fans are encouraged to join our Facebook group to keep up to date with what’s happening behind the scenes. Please check out, like and follow us so you’ll never miss an update.

Twitter

Keep in touch with us by following us on Twitter. We don’t Tweet too often, but you will occasionally hear about what’s happening and how we are getting along. Share and re-tweet!

Instagram

Explore the relationship between people and business. In pictures with #nofilter.

YouTube

We have a lot of helpful videos on our channel that we think you would enjoy watching.