About C9

C9 International - Homepage - How we roll

We transform
(y)our customers
into fans

Our mission

We empower businesses to create and continuously improve exceptional customer journeys by understanding the needs and expectations of their current and future customers.

“We transform (y)our
customers into fans!”

- Tim Belon (founder C9 International)

We see the world through the eyes of your customers. Improving your customers' experience starts here.

Our history

Since Cloud Nine bvba was founded in 2004 in Bruges, Belgium, we have been dedicated to create exceptional customer journeys. We understand how to deliver quality, serve customers and operate efficiently.

 

The road to C9 International - Highlights

2004
  • Lauch of C9
  • Sony became first international customer
  • Start management Systems Consultancy
  • Partnership with UNIZO
2005
2006
2007
  • Moving of office to Lokeren (Belgium)
2008
  • Start online platform Wiki Confluence
2009
  • Start Customer Service BackOffice Renault Belux
  • Start e-learning
2010
2011
  • First interim manager within a customer’s company (Belgian Distribution)
2012
2013
  • Start MSC
  • Opening of new office in Antwerp-Boom (Belgium)
2014
  • Start-up C9 International SRO Czech Republic
2015
  • Start-up C9 Dealer Support Platform in Prague (Czech Rep.)
2016
2017
  • Start Customer Relation Center Jaguar Landrover BeNeLux
2018
2019
  • Official partnership with Karl Mortier (the power of visualization)
2020
  • Official partnership with TÜV-Nord Mobility
  • Launch of C9 Interactive Hybrid Rooms
2021
  • C9 International joins the Pledge 1% Movemenand pledges to donate 1% of its profit to the Community
  • Set-up of C9 Mobility Service Platform for Renault Group (BeNeLux region)

Working together

What our employees and partners say

We share a common mission with our employees and partners in wanting to make a difference and creating exceptional customer experience. At the first UNIZO Topseminar we asked some of our employees and partners to describe what makes C9 unique and why did they choose for C9. It keeps us focused on continuous improvement.

Hear what they have to say about their partnering journey with us. An uncensored version.

Externe video URL
Externe video URL

Special thanks to our partners

Our aim is to create long-term partnerships. Each partnership is unique. We are very happy to work with strong partners supporting our mission to create and continuously improve exceptional customer experiences. Explore our joint solutions.

 

UNIZO

We have been working hand in hand with UNIZO (national and local entities) for more than 15 years. Our strategic consultants deliver highly valued services (consultancy and/or training sessions) to the UNIZO members. Established more than 100 years ago, UNIZO is the largest Flemish organization for self-employed entrepreneurs and champions the interests of these small or medium-sized enterprises. UNIZO has over 130,000 members including craftsmen, service providers, liberal professions and companies in the commerce and distribution (retail) sectors.

 

TÜV NORD MOBILITY

For many years we have been working together with TÜV NORD Mobility as partners to develop and implement projects with an international scope. At C9 we can benefit not only from their practical knowledge in functional safety and associated standards, but also from their wealth of knowledge in the field of mobility. Being able to share each other's knowledge and experience is a win-win partnering in creating synergies and value for our customers.

TÜV Nord is a global authority in the Technical Inspection and Certification (TIC) industry. They perform technical vehicle inspections on million of vehicles across Europe every year. Their main activities include independent vehicle inspections for private consumers, dealerships and OEMs.

 

Karl Mortier Visual Problemsolver

“A picture is worth a thousand words.” This is the foundation of our partnership with Karl Mortier which started at the beginning of 2020. Karl is a strategic consultant and educational innovator, who is able to translate content into a visual format. Bring language and image together and you communicate with impact. The possibilities are unlimited (agile working, project management, facilitating workshops, communicating strategy,...). At C9 we use visualization in our projects in co-creation with our customers.

In our partnership we are creating innovating learning experiences for our customers.  i.e. Interactive Hybrid Rooms to meet the needs in the new ways of learning and development for people, teams and organizations.

Interested in working together?
Reach out and contact us!